Sending applications for this position is currently not working. Try again later.

Customer Service Employee - e-Commerce (w/m) with excellent German language skills

Permanent employee, Full-time · Warsaw, PL

Your mission
  • Responsible management of verbal and written customer queries within the online shopping sector
  • First Level interface between end consumers and Loyalty Merchants, as well as between specialist internal company departments
  • Documentation of service contacts within our CRM system
  • Continuous quality assurance and observance of prescribed procedural methods
Your profile
  • Completion of high school, studies are more than welcome
  • Relevant experience in the customer service sector, ideally in a call center operating in the business or online shopping sector
  • Basic technical skills and interest in working with service, CRM and telephone systems (for example, Salesforce, OTRS, etc.)
  • Service skills, as well as a responsible and structured working style
  • Customer- and solution-orientated attitude
  • Appreciative communicational style, as well as a good degree of patience and a helpful attitude
  • Excellent German and English or Polish language skills, Dutch/French is a plus

Why us?
  • Be part of a young, international, diverse, talented, and motivated team
  • Flexible working hours (we are open 7 days a week)
  • State-of-the-art technology
  • Modern business location in Warsaw: THE PARK premises near Chopin airport, ul. Krakowiak√≥w 50
  • Lots of sweets and fruits on a daily basis in the office
  • Private medical insurance
  • Full remote recruitment, onboarding, and work till the end of the time of the Corona crisis
  • After corona up to 2 days of remote work
About us
Dodax is a dynamic, global e-commerce company. We refer to several million items and customers from all over the world. Think Global is our guiding principle: Our offices are positioned internationally (in Switzerland, Germany, Austria, and Poland).
Do you like to work independently? Can you roll up your sleeves, work hard, have fun and do your job to the fullest satisfaction? Then bring your skills and personality to our team to win the likely challenges for Dodax.
We are looking forward to hearing from you!
Thank you for your interest in Dodax. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to

Please upload your CV, recent certificates and a short cover letter (max. 20 MB in total).

Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop

Uploading document. Please wait.