Customer Service Specialist with exellent French skills

Permanent employee, Full-time · Warsaw, PL

Your mission
  • fulfilling all the tasks specific for or related to the customer service department (e.g., claim management, troubleshooting etc.)
  • providing service for customers within our CRM system and responsible management of verbal and written customer queries
  • acting as first level interface between end consumers and internal company departments
  • creation of a positive brand image through positive, empathetic, prompt and professional customer service including: Online Dispute Resolution, Order Cancellations, Delegates
  • continuous quality assurance and observance of prescribed procedural methods
Your profile
Your must haves: 

  • excellent French (min. C1) and good English (min. B1) skills 
  • strong communication skills, patience and a helpful nature
  • customer- and solution-orientated attitude
  • strong problem solving, analytical and interpersonal skills
  • ability to gather information, analyze and propose solutions
  • basic technical skills and interest in working with CRM and telephone systems (Salesforce, OTRS, etc.)
  • practical knowledge of the MS Office
  • highly developed self-organizational skills
Nice to have:
  • relevant experience in the customer service sector, ideally in the online shopping sector
  • any additional language 
 We are looking for someone who:
  • is passionate about their work
  • is keen to further develop their strengths and skills
  • is willing to take on the exciting challenges which an international company offers
  • wishes to help shape the company and move forward
  • shows a responsible attitude and mutual respect 
  • enjoys sharing ideas within a multinational team
Why us?
  • international, diverse, talented, and motivated team
  • fully remote work with flexible working hours
  • free online foreign language courses
  • competitive monthly salary
  • employment contract
About us
Dodax is a dynamic, global e-commerce company. We refer to several million items and customers from all over the world. Think Global is our guiding principle: Our offices are positioned internationally (in Switzerland, Germany, Austria, and Poland).
Do you like to work independently? Can you roll up your sleeves, work hard, have fun and do your job to the fullest satisfaction? Then bring your skills and personality to our team to win the likely challenges for Dodax.
We are looking forward to hearing from you!
Thank you for your interest in Dodax. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hr@dodax.com.

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